1)       What can I do on this site?

2)       Do I need a Totalskincare.com membership to shop Totalskincare.com?

3)       Is there someone I can talk to if I need help using the site? 

Answers:

1)   Totalskincare.com provides many options and benefits to meet your skin needs.

                                    i.   SHOPPING: Of course, you can use this site to browse and shop. You'll find the highest quality cosmeceutical products on the market.  Brands you trust and know, offering revolutionary technology in the anti-aging skin care field. By shopping our online departments, you will enjoy the opportunity to purchase unique luxury skin care products not available in stores.

                                    ii.   SKIN CARE ANALYSIS: Whether you are just looking for guidance on general skin care, have some specific concerns about your skin or are just curious as to what products would best suit you, the skin care analysis is the perfect place to receive those answers.  Please use it, as we are pleased to share our thoughts and suggestions with you.

                                    iii.  LIBRARY: Get definitions on hundreds of skin care terms.  Look up ingredients that you are not familiar with and view other products that are related to that term.

                                    iv.  SKIN CARE QUESTIONS: Peruse over questions asked by fellow Totalskincare.com Customers that may have relevance to you or your condition.  

2)   No.  You can order without a membership by just clicking on "No thanks, please check me out," button on the Checkout Login Page.

3)   Absolutely.  Feel free to call 1-800-718-4968 between the hours of 9 a.m. and 5 p.m. Monday through Friday to speak with one of our Skin Care Specialists who will be more than happy to assist you in any way necessary.

1)       How do I join Totalskincare.com?

2)       What are the different membership advantages?

3)       How does Totalskincare use my membership information?

Answers:

1)   To become a member just click on the "Become a member" link on the top of the homepage and fill out all corresponding information. You are asked to supply a username and password which you will be required to remember for the future so that you can sign in to your account.  Then submit your account for processing so that you will be able to reap the benefits that all of our members enjoy.

2)   Once you become a member you will never have to enter in your shipping or billing address as it is saved by the system.  Once you login your information will already be entered which will allow quick ordering.

a.  Order history

                                              i.      By becoming a member you will be able to quickly figure out where your order is and when it will be arriving to you.  By signing in you are able to see when you placed previous orders and what the cost was and which products those orders included.

b.  Skin Care analysis

                                              i.      By becoming a member you are able to take advantage of our innovative Skin Care Analysis.  This quick process will give you advice that will assist you in maintaining that younger healthy looking complexion.  It will also give advice for products that you might not be including in your skin care regimen to get the full value

c.  Newsletter inclusion

                                              i.      By becoming a member you are automatically signed up to receive our Totalskincare.com Newsletter which often times includes great gift certificates and other discounts as well as information on promotions and giveaways.  Information including new lines and new products are often sent within the newsletters as well as special skin tips that are current for the season or specific to conditions.

d.        Buy 2 get one free

                                              i.      By becoming a member you will be able to take advantage of the buy 2 get one free deal that only members of Totalskincare can enjoy.  This is because we know that our customers should be using a regimen rather than just one or two products.  Not only will this pass savings on to you but it will also incorporate the correct skin care products into the regimen that you should be using.

3)   As a general rule, Totalskincare.com does not disclose any of your personally identifiable information except when we have your permission or under special circumstances, such as when we believe in good faith that the law requires it or under the circumstances described here. Our primary goal in collecting personal information is to provide you, the customer, with an enjoyable customized shopping experience. This includes personalization services, interactive communications, and online shopping. For more information about privacy and security, please see our complete http://www.totalskincare.com/pubs/help/TotalSkinCare_Priv.cfm.

1)       Where do I start?

2)       How do I use the online shopping cart?

3)       Can I ship to a different location than my billing address?

Answers:

1)   If you know exactly what item you're looking for, you can enter the name of the product or its brand name into the "search for words" box on the left side of the screen and click the button.  You are able to search by Item Number, Item Name or Item description by designating that field.   If you would prefer to browse among a variety of products in a certain category, you can use the category list just above the search box.  You can also browse by regimen or brand name by clicking on the appropriate links.
 

2)   Once you have found an item you would like to purchase, you can choose the quantity you want and click "add to cart" on the product page. You can add as many items to your cart as you like.  When you are done shopping, click the "shopping bag" link at the top of the screen and you will be able to review the items in your cart and remove any items not wanted from it. If you then click "checkout" you will be asked to log into the site with your username and password.
 

3)   Absolutely.  While in Step 2 of the checkout just fill out the fields underneath the shipping address field, and do not click the box at the bottom of the screen that will transfer your billing information into the shipping fields. 

1)     What forms of payments can I use on Totalskincare.com?

2)     Will I have to pay sales tax when shopping with Totalskincare.com?

3)     Will I have to pay for a membership with Totalskincare.com?

Answers:

1) Totalskincare.com accepts three forms of credit card  payments. Visa, MasterCard and American Express are all accepted.  However you may also send a check or money order to:

Totalskincare.com
            3203 Tower Oaks Blvd,
            Rockville, MD. 20852.

2) By Law, Totalskincare.com is required to collect sales tax on orders purchased by individuals with billing addresses in Nevada and Maryland.
 

3) Absolutely not! All Totalskincare.com Memberships are free of charge.

1)       How will Totalskincare.com ship my order?

2)       Where can Totalskincare.com ship my order?

3)       Can I track the progress of my order?

4)       How much does shipping cost?

Answers:

1)   Totalskincare.com offers an array of options when it comes to shipping.  There are 3 shipping options for orders within the United States. If you choose Standard Shipping the order will be sent out either UPS ground or USPS Priority Mail for PO Boxes, AP addresses, Hawaii and Alaskan orders.  2^nd Day and Next Day shipping will be sent UPS as well.  Totalskincare.com also ships many orders Internationally and these orders are sent via Fed Ex International Express except for orders being sent to Canada, Mexico, that are sent USPS Air Mail.

2)   We ship anywhere and everywhere in the World.

3)   Yes. You can go to the Order History screen through My Account and check the status of current orders and review past orders.  Also tracking numbers are sent via e-mail for every order that ships out from Totalskincare.com.

4)   Free shipping is offered for Domestic orders when the order subtotal is over $80.00.  Standard shipping rates are $6.95 for the 1^st item and .90 cents for each individual item after that.  International shipping is always $25.00 no matter how large or small the order is.

1)       How do I return an item I ordered from Totalskincare.com?

2)       What is the Totalskincare.com Return Policy?

Answers:

1)   Totalskincare.com accepts returns for almost any reason up to 30 days after purchased.  Just send the order to:

Totalskincare.com
Attn: Returns
2730 University Blvd, W
Suite 616
Silver Spring, MD 20902

Include the original packing slip if possible and a note explaining what product you would like to exchange the returned product for.

2)   Please include a copy of the packing slip with your name, phone number, and reason for returning the product(s).  We cannot accept returns on overly used products. Return shipping and handling charges are not included. Totalskincare is unable to provide cash refunds. We issue store credits for all merchandise returns. If exchanging a product please include a list of the products wanted and depending on money difference you will either be charged the difference or a credit will be applied to your account to use to place a future order.  Please include the products with a copy of the packing slip with the reason for the return.

1)       How safe is it to shop online?

2)       How do I change my password or membership information online?

3)       What if I have forgotten my username and password?

Answers:

1)   In many ways, shopping with Totalskincare.com is safer than shopping over the phone. We use Secure Socket Layering (SSL) to guard your password and credit card information before it travels over the Internet. SSL encrypts (scrambles) the information into bits of code that can only be decoded by our Internet server. SSL is the e-commerce industry standard, and Totalskincare.com will always strive to equip this site with the most up-to-date security technology.

2)   All of your membership information is stored in the Members section of the site. To review or change your membership information or password, click Sign In at the top of any page on the site and make the changes as you see fit.

3)   If you have lost your password or can't remember it, please enter the email address you signed up for with your account in the Lost Password Retrieval Page. We will email your password to the address, provided that you have signed that e-mail address up with an account.

1)       What is our Private Policy?

2)       What information is collected to identify me as a member?

3)       How is my information used?

4)       Who has access to my information?

5)       What kind of communications will Totalskincare.com send me?

6)       What kinds of security precautions are in place to protect the loss, misuse, or
alteration of my information?

7)       What else should I know about my online privacy?

Answers:

1)   At Totalskincare we are committed to protecting your privacy. We use the information we collect on the site to make shopping at TotalSkinCare.com possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. If you never want to receive any announcements or special offers from us, visit your TotalSkinCare.com Members page to change your preferences.
We may share non-personal, non-individual information in aggregate form with our marketing partners for research purposes. Please read on for more details about our privacy policy.

                                  i.      What Information Do We Collect?
When you order, we need to know your name, e-mail address, mailing address, credit card number and expiration date. This allows us to process and fulfill your orders and to notify you of your order status. When you submit a feedback form, we also ask for your e-mail address. When you enter a contest or other promotional feature, we may ask for your name, address and e-mail address so we can administer the contest and notify winners.

We personalize your shopping experience by using your purchases to shape our recommendations about the products that might be of interest to you. We also monitor customer traffic patterns and site usage to help us develop the design and layout of the store. We may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product.

We may also use the information we collect to occasionally notify you about important functionality changes to the website, new TotalSkinCare.com services and special offers we think you'll find valuable. If you would rather not receive this information, visit your TotalSkinCare.com Account page to change your preferences. Make sure to change your preferences for each account or e-mail address you have left with us.

                                 ii.      Will TotalSkinCare.com Disclose Information Outside Parties?
TotalSkinCare.com does not sell, trade or rent your personal information to others. TotalSkinCare.com may provide aggregate statistics about our customers, sales, traffic patterns, and related site information to reputable third-party vendors, but these statistics will include no personally identifying information. We may share non-personal, non-individual information in aggregate form with its marketing partners for research purposes. In other words, we will not tell our marketing partners that you purchased a specific product, but we may tell them how many customers purchased that product. We must cooperate fully should a situation arise where we are required by law or legal process to provide information about a customer.

                                iii.      Security Guarantee And Secure Online Shopping
TotalSkinCare.com uses the latest technology to protect your credit card information and does not release it to any outside organization. You can place your orders using Netscape's SSL encryption (the Internet standard for secure transactions) or you can telephone, fax or email your card information to us. When you place orders or access your account information, we offer the use of a secure server. SSL encrypts all ordering information, such as your name and credit card number, so that it cannot be read in transit. When you place an order with TotalSkinCare.com your credit card information is captured and stored separately from your order, so that it cannot be read by anyone other than our customer service staff. Only customers using browsers that support SSL can complete their order online using secure transactions.

TotalSkinCare.com Secure Shopping Guarantee protects you while you shop at Totalskincare.com, so that you never have to worry about credit card safety. We guarantee that every transaction you make at TotalSkinCare.com will be 100% safe. This means you pay nothing if unauthorized charges are made to your card as a result of shopping at TotalSkinCare.com.